Testimonials
"Professional approach."
“In my line of work I’ve cooperated with hundreds of technology partners from all over the world in integrating their content or solution to our platform. Vidmind stands out among them with their professional approach. Apart from pure technical skills, they also have the right project management approach, which quite often becomes the bottleneck with complex integrations. Well not with them.”
"Flexibility and personal approach to customer."
• What was the tipping point that made you go ahead with Vidmind, rather than some of the competitors?
Value for money and readiness to go into risky project without fortune of money.
• Please share at least one example where Vidmind has exceeded your service level expectation.
Total platform availability last year exceeds expectations, not taking into account issues with specific devices or cases.
• Which case comes to mind where Vidmind gave you the best impression?
Ability to find win-win solution in contract terms and cooperation model.
• Throughout the years. what are the main advantages that Vidmind has brought to your content business?
Difficult to say what exactly, it is in general work of company is inline with our business goals what helps our business to grow.
• Since being with VidMind, how much (in % not numbers) has your user base grown?
From beginning of 2019 our paying base increased 2 times.
• In your perspective, how does Vidmind differentiate from other OTT providers?
Flexibility and personal approach to customer.
"Ability to hear customers need, speed of development."
• What was the tipping point that made you go ahead with Vidmind, rather than some of the competitors?
Main point was – short time to market. Apart from it, variety of functions, features, platforms and instrument to work with. Last, but not least – price effective and competitive offer.
• Please share at least one example where Vidmind has exceeded your service level expectation.
Without any doubt it is core Service availability level. During 2019 it was better than 99,95%, meaning that during the year complete platform unavailability was on extremely low level. Seems that 2020 could become even better.
• Which case comes to mind where Vidmind gave you the best impression?
Development of new features and new platforms. Vidmind not only goes by our requirement but also takes active part in bringing own ideas or improving those features.
• Throughout the years. what are the main advantages that Vidmind has brought to your content business?
High SLA, quick time to market. Ability to hear the customer needs and develop in according directions.
• Since being with VidMind, how much (in % not numbers) has your user base grown?
When we came into an active phase of development – beginning of the 2019, till now base grew up 5 times. Commercial base for the same period of time was doubled.
• In your perspective, how does Vidmind differentiate from other OTT providers?
Main differentiator for me is ability to hear customers need, speed of development, flexibility in all questions and issues.
"The client comes first, and Vidmind understands that longevity of client relations."
• Vidmind as a platform
Having scouted various OTT opportunities and platforms, it is very clear how Vidmind differentiates and stands out from many others. The level of customization of features, combined with go-to-market speed, truly testifies the dimensions of expertise, precision and passion within Vidmind.
Furthermore, taking the features into consideration, Vidmind is also among the “best in class” when it comes to this topic. Vidmind provides a real-time dashboard, which gives an in-depth overview of user behavior, user attrition, content and management hereof, along with many more. In short, the Vidmind dashboard enables you to interact, and make necessary amendments, in order to make the right decisions on price, content and capacity, in order for you to grow your customer portfolio successfully. At the end of the day, all that matters are how many users you can attract to your streaming service, and Vidmind not only understands this fact, they enable it.
Full flexibility and freedom of choice, where you can assemble your platform according to your needs, and if you just need to get started with your pilot OTT project, Vidmind is here for you too. You can simply apply Vidmind’s recommended features and launch your streaming service within 2 weeks. This is what makes Vidmind not only good, but great.
• Working with Vidmind
The Vidmind team is highly capable and experienced, and I have yet to hear them say “no” to a request, a design, a feature or a deadline. Such work ethic and trait of a company and OTT provider is the essence of true service. The client comes first, and Vidmind understands that longevity of client relations, don’t solely stem from product quality, but rather client understanding and coherence.
Seamless correspondence through daily communication, with clear day-to-day to-do’s and goals, works like a tactical military procedure, where as a client, you are never in doubt of the higher purpose and endgame.
We from European Gateway, are have never been in doubt of the quality nor potential of Vidmind.